In October I ordered an item from Amazon. The estimated delivery date was October 30th. As of today (November 22nd) I still had not received the item. I had been tracking the shipment via the United States Postal Service website. The last record they have of the item was on October 22nd in Kansas City.
I began my quest for my lost item by contacting my local Post Master. He couldn’t tell me anything more than what was available through the website. He recommended I file a claim on the package. I contacted the USPS customer service line and told my story and left my number. I was told someone would contact me within two business days. I received a call after two days from my local Post Master who again said there was nothing he could do and that because the package wasn’t insured, there was nothing I could do nor anything the United States Postal Service would do. It was, as far as the USPS is concerned, a dead issue.
I then contacted Amazon Customer Service. Their system is rather odd, but speaking to a real human actually happened rather fast once I figured out how to do it. Within five minutes I had an apology for not having received my package (even though it wasn’t their fault), a new item on the way to be overnighted on their dime, and a ten dollar credit to my account for my inconvenience.
Thank you, Amazon.com.